1. Your Relationship with Us

Welcome to Razzl (the “Platform”), which is provided by Razzl LLC, a company operating under the laws of Delaware, USA (collectively such entities will be referred to as “Razzl”, “we” or “us”).

You are reading the terms of service (the “Terms”), which govern the relationship and serve as an agreement between you and us and set forth the terms and conditions by which you may access and use the Platform and our related websites, services, applications, products and content (collectively, the “Services”, “Service”). For purposes of these Terms, “you” and “your” means you as the user of the Services.

The Terms form a legally binding agreement between you and us (the “Parties”). You must be at least 13 years old to use the Service. If you are under age 18, you may only use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed and discussed these Terms with you.

2. Accepting the Terms

By accessing or using our Services, you confirm that you can form a binding contract with us, that you accept these Terms and that you agree to comply with them. Your access to and use of our Services is also subject to our Privacy Policy and Community Guidelines. By using the Services, you consent to the terms of the Privacy Policy.

If you are accessing or using the Services on behalf of a business or entity, then (a) “you” and “your” includes you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity’s behalf, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others affiliated with your entity, including any employees, agents or contractors.

3. Your Access to and Use of Our Services

Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You may not:

• access or use the Services if you are not fully able and legally competent to agree to these Terms or are authorized to use the Services by your parent or legal guardian;
• make unauthorized copies, modify, adapt, translate, reverse engineer, disassemble, decompile or create any derivative works of the Services;
• distribute, license, transfer, or sell, in whole or in part, any of the Services;
• use the Services, without our express written consent, for any commercial or unauthorized purpose;
• make any use of the Services that violates any applicable local, state, national, international or foreign law;
• interfere with or attempt to interfere with the proper working of the Services, disrupt our website or any networks connected to the Services, or bypass any measures we may use to prevent or restrict access to the Services;
• use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape” or download data from any web pages contained in the Services;
• use any material which does or may infringe any copyright, trademark or other intellectual property or privacy rights of any other person;
• provide any answers, responses, comments, opinions, analysis or recommendations that you are not properly licensed or otherwise qualified to provide.

We reserve the right, at any time and without prior notice, to remove or disable access to content at our discretion for any reason or no reason.

4. Intellectual Property Rights and User Submissions

Razzl Content. As between you and Razzl, all content, software, visual design, layout, features, user interface, user experience of Services, images, text, graphics, files, documents, models, designs, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and other material included on or otherwise made available through the Services, and all intellectual property rights related thereto (the “Razzl Content”), are either owned or licensed by Razzl, it being understood that you or your licensors will own any User Content (as defined below) you upload or transmit through the Services.

Subject to the terms and conditions of the Terms, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable, worldwide license to access and use the Services, including to download the Platform on a permitted device, and to view and access the Razzl Content, solely for your personal, non-commercial use through your use of the Services and solely in compliance with these Terms.

Except as expressly permitted by the Terms, you may not download, reproduce, distribute, transmit, broadcast, display, adapt, modify, assign, sell, rent, share, lend, license, create derivative works from, transfer, exploit or otherwise use any portion of the Razzl Content or materials on the Services for any purpose whatsoever without our or, where applicable, our licensors’ prior written consent. Any commercial exploitation of the Services or Razzl Content without express prior written permission from us or our licensors is strictly prohibited. We and our licensors reserve all rights not expressly granted in and to their content.

User Content. Users of the Services may be permitted to upload, post or transmit or otherwise make available content through the Services including, without limitation, any text, photographs, audio, videos, images, files, graphics, documents, models, sound recordings and the musical works embodied therein (“User Content”).

When you submit User Content through the Services, you agree and represent that you own that User Content, or you have received all necessary permissions, clearances from, or are authorized by, the owner of any part of the content to submit it to the Services. You are solely responsible for ensuring that any User Content you submit to the Services complies with any applicable laws and third-party rights, including but not limited to any intellectual property, privacy, and publicity rights and laws.

Any User Content will be considered non-confidential and non-proprietary. You must not post any User Content on or through the Services or transmit to us any User Content that you consider to be confidential or proprietary.

You or the owner of your User Content still own the copyright in User Content sent to us, but by submitting User Content via the Services, you hereby grant us an unconditional irrevocable, non-exclusive, royalty-free, fully paid-up, fully transferable, perpetual worldwide license to use, reproduce, exploit, modify, sub-license, adapt, transcode, translate, make derivative works of, publish and/or distribute, transmit and/or broadcast, and to authorize users of the Services to view, access, use, download your User Content in any format and on any platform, either now known or hereinafter invented. You authorize us to sublicense these rights to your User Content to third parties, including to users of the Services directly and through third-parties. You also authorize us to use your content for quality control, machine learning model training, testing, testing, promotion, demonstration, and to operate and improve the Services.

Unless otherwise agreed, you have the right to remove all or any portion of your User Content from the Services at any time. Rights given to users of the Service before your User Content's removal will continue in accordance with the terms of those licenses and our right to use such User Content for marketing purposes shall survive termination.

Waiver of Rights to User Content. By submitting User Content, you waive any rights of approval or inspection related to marketing or promotional use, and any rights of privacy, publicity, or similar claims in connection with such use. We may disclose your identity to third parties if your User Content is alleged to infringe their rights. 

User Feedback. If you submit any ideas, suggestions, or materials (“Feedback”) to us or our employees—whether related to products, services, features, content, technologies, documentation, strategies, or otherwise—you agree that: (1) we have no obligation to review, consider, implement, or return the Feedback; (2) the Feedback is provided on non-confidential basis and we may use or disclose it without restriction; and (3) you irrevocably grant us perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, publicly perform, communicate to the public, make available, publicly display, and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing, and promoting commercial products and services that incorporate or embody Feedback, whether in whole or in part, and whether as provided or as modified.
We have no obligation to review, consider, or implement your Feedback, or to return to you all or part of any Feedback for any reason;

Reviews and Testimonials: By submitting a review, rating, comment, or testimonial (“testimonial”), you grant us permission to use, edit (without misrepresenting your views), and publish it—along with your name and any uploaded images, videos, or logos—on our websites, software, social media channels, and through third-party syndication services. We may also share your testimonial with a product manufacturer or the retailer from whom it was purchased, who may use it on their platforms or syndication channels.

5. Using Razzl at Your Own Risk

The Razzl App and Services allow you to access instructions and other content (“Instructional Content”) from product providers, third-parties, or from Razzl. You acknowledge and agree that the use of the Razzl App, Services, and Instructional Content provided is at your own risk. THE INSTRUCTIONAL CONTENT PROVIDED ON THE RAZZL APP OR THE SERVICES DOES NOT REPLACE PRODUCT MANUFACTURER INSTRUCTIONS, DISCLAIMERS OR WARNINGS. PLEASE REVIEW ALL PRODUCT MANUFACTURER DOCUMENTATION AND PACKAGING INFORMATION CAREFULLY BEFORE USE.

The Instructional Content available on the Services may include projects, associated materials, instructions, and resources, that may not be appropriate for all ages or skill levels. We do not make any claims regarding the accuracy or safety of the projects, materials, parts, instructions, or resources mentioned in the Instructional Content accessible through our Services. It is your responsibility to exercise caution and judgment when using the information provided in the Instructional Content. We will not be held liable for any actions taken based on the use of information presented in the Instructional Content available through our Services or for the usability of the Razzl App. We expressly disclaim all liability for any harm, damage, or loss arising from the use of its Services and Instructional Content. By using the Services, including the Razzl App and Instructional Content, you accept full responsibility for any risk, harm, or loss incurred.

We make no representations, warranties or guarantees, whether express or implied, that any Razzl Content (including User Content) is accurate, complete or up to date. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any content posted by you and other users on the Services (including User Content).

The Service might display, contain, link to or make available content from a variety of sources (including other users and other third parties) and such content may be incomplete or inaccurate, or offensive or objectionable to you. We are not responsible or liable for, and we don’t endorse, any content. We disclaim all liability for content submitted by users or third-parties, whether published by us or by authorized third parties.

AI-Generated Content Disclaimer:

The Services include access to artificial intelligence tools designed to assist in generating Instructional Content (“AI-Generated Content”). You acknowledge and agree that:

• AI-Generated Content is automatically generated based on available data and may contain errors, inaccuracies, or omissions;
• Razzl makes no guarantees or warranties regarding the accuracy, completeness, or safety of AI-Generated Content;
• You are solely responsible for reviewing, validating, and approving AI-Generated Content prior to distribution or reliance.

Razzl expressly disclaims all liability for any harm, damage, or loss arising from the distribution of, or reliance on, any AI-Generated Content through its Services.

6. Payment Obligations

Payment Terms. If you purchase our Services, the fees are specified at the Services interface (website). Unless expressly stated otherwise, fees must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Terms, fees paid are non-refundable. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”). You will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income. Should any payment for the Services be subject to withholding tax by any government, you will reimburse us for such withholding tax.

Suspension of Services. If any charge owed by you (excluding amounts disputed in reasonable and good faith) is thirty (30) days or more overdue, we may, without limiting other rights and remedies, suspend any fee-based Services until such amounts are paid in full, provided we have given you ten (10) or more days’ prior notice, which we may provide to your designated billing contact via email, that its account is overdue.

7. Indemnity

You agree to defend, indemnify, and hold harmless Razzl, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents and advisors from any and all claims, liabilities, costs, and expenses, including, but not limited to, attorneys’ fees and expenses, arising out of a breach by you or any user of your account of these Terms or arising out of a breach of your obligations, representation and warranties under these Terms. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

8. EXCLUSION OF WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY, ESCROW, TRAINING, MAINTENANCE, OR SERVICE OBLIGATIONS WHATSOEVER ON THE PART OF RAZZL. WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OF ANY TYPE WHATSOEVER, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. IN PARTICULAR WE DO NOT REPRESENT OR WARRANT TO YOU THAT:

• YOUR USE OF THE SERVICES AND CONTENT WILL MEET YOUR REQUIREMENTS;
• YOUR USE OF THE SERVICES AND ACESS TO CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR;
• ANY INFORMATION OR RESULTS OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES AND CONTENT WILL BE ACCURATE, FREE OF OMMISIONS, OR RELIABLE; AND
• DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.

YOU ASSUME ALL RISKS ASSOCIATED WITH THE USE OF THE SERVICES AND CONTENT, INCLUDING WITHOUT LIMITATION RISKS RELATING TO QUALITY, AVAILABILITY, SAFETY, PERFORMANCE, DATA LOSS, AND UTILITY.

9. LIMITATION OF LIABILITY

IN NO EVENT SHALL RAZZL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DAMAGES IN AN AMOUNT IN EXCESS OF $100 ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES AND CONTENT, PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICES OR CONTENT, OR IN CONNECTION WITH RAZZL’S PROVISION OF OR FAILURE TO PROVIDE THE SERVICES AS A RESULT OF ANY DEFECT IN THE SERVICES OR CONTENT.
THIS DISCLAIMER OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION THAT MAY BE BROUGHT AGAINST RAZZL, WHETHER IN CONTRACT OR TORT, INCLUDING WITHOUT LIMITATION ANY ACTION FOR NEGLIGENCE.
YOUR SOLE REMEDY IN THE EVENT OF BREACH OF THIS AGREEMENT BY RAZZL OR FOR ANY OTHER CLAIM RELATED TO THE SERVICES AND CONTENT SHALL BE TERMINATION OF THIS AGREEMENT. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, UNDER NO CIRCUMSTANCES SHALL RAZZL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, AND AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, LOSS OF GOODWILL OR BUSINESS PROFITS, REVENUES, ANTICIPATED SAVINGS, BUSINESS OPPORTUNITIES, WORK STOPPAGE, DATA LOSS, COMPUTER FAILURE OR MALFUNCTION, ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSS, OR EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF ADVISED IN ADVANCE OF THE LIKELIHOOD OF SUCH DAMAGES.

10. Dispute Resolution (Arbitration Agreement)

PLEASE READ CAREFULLY — This section affects your legal rights. It requires binding arbitration of disputes and includes a class and mass action waiver.

A. Informal Resolution First

Before initiating arbitration or legal action, both you and Razzl agree to attempt to resolve disputes informally. You must first send a detailed written notice to contact@razzl.com that includes your name, contact info, Razzl account email, location, and a description of the dispute. Razzl will do the same if initiating. The receiving party has 90 days to respond, and both parties must participate in good faith, including via a phone or video call if requested. Arbitration may only begin after this process is completed.

B. Binding Arbitration & Waivers

(1) Scope

After the informal process, any dispute or claim related to your use of the Services or these Terms—including personal injury claims and those predating your agreement—must be resolved by binding individual arbitration under the U.S. Federal Arbitration Act (FAA), not in court. Exceptions: intellectual property disputes, unauthorized access claims, and qualifying small claims.

(2) Rules & Filing

Arbitration will be conducted by National Arbitration & Mediation (NAM) per its Comprehensive Rules (and Mass Filing Supplement, if applicable) found at www.namadr.com. If NAM is unavailable, a court will appoint the arbitrator. To start arbitration, you must send a written demand to both NAM and contact@razzl.com, confirming completion of the informal process. Each party shares arbitration costs equally, except as otherwise allowed under NAM rules or if the arbitrator finds a claim was frivolous or filed in bad faith.

(3) Arbitrator’s Authority

The arbitrator decides all issues except whether the Class Action Waiver (10.B.5) is enforceable, which is for a court. The arbitrator can issue binding decisions, grant relief as a court would, and must follow applicable law.

(4) Waiver of Jury Trial

You and Razzl waive the right to trial by judge or jury.

(5) Class Action Waiver

All claims must be brought individually. No class, collective, coordinated, or representative actions are permitted in arbitration, and the arbitrator may only grant relief to the individual claimant.

(6) Mass Action Waiver

If a law firm files 25+ similar arbitration claims against either party within 180 days, they qualify as a “Mass Action” and are barred. Each must proceed individually. Arbitrators and providers cannot administer Mass Actions, except for settlements.

(7) Survival

This Arbitration Agreement will survive any termination of your relationship with Razzl.

C. Venue.

For any claims or disputes arising out of or relating to these Terms or use of the Services that are not resolved through binding arbitration under Section 15.B. of these Terms, you and Razzl agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Los Angeles, California, USA.

11. Other Terms

Entire Agreement. These Terms constitute the whole legal agreement between you and Razzl and govern your use of the Services and completely replace any prior agreements between you and Razzl in relation to the Services.

No Waiver. Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

Severability. If any court of law, having jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms, and the remaining provisions of the Terms will continue to be valid and enforceable.

Governing Law and Jurisdiction. The formation, construction, performance and enforcement of these Terms of Service, together with the Privacy Policy and the other policy documents, shall be in accordance with the laws of the United States and the state of California without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. You agree that any legal action or proceeding between Razzl and you for any purpose concerning these Terms of Service, the Privacy Policy, the other policy documents or your use of the Service shall be brought exclusively in a federal or state court of competent jurisdiction located in California.

No Assignment. You may not assign or transfer these Terms (or the rights and licenses granted under them). We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity.

Sanctions and Export Laws. You warrant that you (as an individual or as a representative of any entity on whose behalf you use the Services) aren’t located in, or a resident of, any country that is subject to applicable U.S. trade sanctions or embargoes (such as Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine). You also warrant that you aren’t a person or entity who is named on any U.S. government specially designated national or denied-party list.

If you become subject to such a restriction during the term of any agreement with Razzl, you will notify us within 24 hours, and we will have the right to terminate any further obligations to you, effective immediately and with no further liability to you (but without prejudice to your outstanding obligations to Razzl). You may not access, use, export, re-export, divert, transfer or disclose any portion of the Services or any related technical information or materials, directly or indirectly, in violation of any United States and other applicable country export control and trade sanctions laws, rules and regulations. You agree not to upload any content or technology (including information on encryption) whose export is specifically controlled under such laws.

Term, Termination and Suspension. These Terms take effect on the date you first access or use the Service (“Effective Date”) and will remain in effect until the earliest of the following: (1) we terminate your rights under these Terms; (2) we discontinue the Service; (3) you cancel your subscription by providing us with notice; or (4) you cease use of the Service by uninstalling all Software and discontinuing all use. All subscriptions and renewals will automatically terminate upon termination of these Terms and all your User Content will be deleted from the Services. Notwithstanding anything to the contrary, termination or expiration of these Terms will not affect any licenses or sublicenses you granted in accordance with these Terms prior to termination, including those granted to other users of the Service.

Relationship. You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

No Support. We do not offer support for the Platform and Services other than, at our sole discretion, provision of updates, patches, bug fixes and new versions of the Platform and Services.

Suspension of Services. We may decline, remove any content, suspend or terminate an account, and/or suspend or terminate the Services at any time, in our sole discretion, without cause or notice to you or any penalty or liability for doing so.

Limitation on Legal Action. YOU AND RAZZL AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN THREE (3) MONTHS AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.