This Privacy Policy describes how Razzl LLC (“Razzl,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information in connection with the Razzl services that link to this Privacy Policy (collectively, the “Services”).
The Services may be used by individual end users seeking help with product setup, assembly, troubleshooting, or support, and by business customers, manufacturers, brands, retailers, agencies, creators, and similar organizations that upload manuals, guides, product assets, and related content through Creator Studio or other business-facing tools (“Business Customers”).
Capitalized terms not defined in this Privacy Policy have the meanings given in the Terms of Service.
This Privacy Policy describes how Razzl LLC (“Razzl,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information in connection with the Razzl services that link to this Privacy Policy (collectively, the “Services”).
The Services may be used by individual end users seeking help with product setup, assembly, troubleshooting, or support, and by business customers, manufacturers, brands, retailers, agencies, creators, and similar organizations that upload manuals, guides, product assets, and related content through Creator Studio or other business-facing tools (“Business Customers”).
Capitalized terms not defined in this Privacy Policy have the meanings given in the Terms of Service.
1. Roles and scope
In many cases, Razzl acts as the company that decides how personal information is used for its own business operations, including account management, security, analytics, billing, fraud prevention, support, and service improvement.
When a Business Customer uploads manuals, support content, customer-submitted materials, or other information into Creator Studio, or deploys a product copilot for its own end users, that Business Customer may separately determine what information is collected from those end users and how that information is used. In those situations, the Business Customer may act as an independent controller or business, and Razzl may act as a processor, service provider, or contractor depending on the context and applicable law.
This Privacy Policy does not override any separate data processing agreement, enterprise agreement, or other written agreement between Razzl and a Business Customer.
1. Roles and scope
In many cases, Razzl acts as the company that decides how personal information is used for its own business operations, including account management, security, analytics, billing, fraud prevention, support, and service improvement.
When a Business Customer uploads manuals, support content, customer-submitted materials, or other information into Creator Studio, or deploys a product copilot for its own end users, that Business Customer may separately determine what information is collected from those end users and how that information is used. In those situations, the Business Customer may act as an independent controller or business, and Razzl may act as a processor, service provider, or contractor depending on the context and applicable law.
This Privacy Policy does not override any separate data processing agreement, enterprise agreement, or other written agreement between Razzl and a Business Customer.
2. Information we collect
2.1 Information you provide
• Account and profile information, such as your name, company name, email address, username, password, billing contact details, and profile information.
• Creator Studio and product content, including manuals, assembly guides, parts lists, images, videos, 3D files, PDFs, diagrams, model information, product metadata, troubleshooting logic, and related files or content you upload, create, edit, or publish through the Services.
• Chat and support content, including messages, prompts, questions, uploaded photos, issue descriptions, ratings, feedback, and other information you submit when using a product copilot or contacting support.
• Commercial and transaction information, including subscription details, plan selections, invoices, and limited payment-related information. Payment card information is typically collected directly by our payment processors, not by Razzl.
• Communications and preferences, including your requests, survey responses, marketing preferences, and correspondence with us.
2.2 Information we collect automatically
• Usage information, such as pages viewed, product copilot interactions, clickstream data, session events, error logs, feature usage, and approximate timestamps.
• Device and network information, such as IP address, browser type, device identifiers, operating system, version, language, and time zone.
• Approximate location information derived from IP address or other coarse geolocation signals.
• Technical diagnostics and telemetry, such as crash reports, latency metrics, audit logs, and security events.
• Cookies, pixels, SDKs, and similar technologies used for authentication, settings, analytics, service performance, and marketing measurement.
2.3 Information from other sources
• Business Customers that provide product data, user issue details, account records, or related materials to Razzl.
• Service providers and integration partners, such as authentication providers, payment processors, analytics providers, hosting providers, and customer support tools.
• Publicly available or lawfully obtained sources, where relevant for fraud prevention, compliance, or business operations.
2.4 Sensitive information and customer responsibility
Razzl does not ask users to submit sensitive personal information unless it is reasonably necessary for the requested service or support workflow. Please do not upload government identifiers, payment card numbers, health information, or other highly sensitive information unless specifically requested and legally appropriate.
Business Customers are responsible for determining whether the manuals, user submissions, product support flows, or other materials they upload to Creator Studio contain personal information and for ensuring they have all rights, notices, and consents required to provide that information to Razzl and make it available through the Services.
2. Information we collect
2.1 Information you provide
• Account and profile information, such as your name, company name, email address, username, password, billing contact details, and profile information.
• Creator Studio and product content, including manuals, assembly guides, parts lists, images, videos, 3D files, PDFs, diagrams, model information, product metadata, troubleshooting logic, and related files or content you upload, create, edit, or publish through the Services.
• Chat and support content, including messages, prompts, questions, uploaded photos, issue descriptions, ratings, feedback, and other information you submit when using a product copilot or contacting support.
• Commercial and transaction information, including subscription details, plan selections, invoices, and limited payment-related information. Payment card information is typically collected directly by our payment processors, not by Razzl.
• Communications and preferences, including your requests, survey responses, marketing preferences, and correspondence with us.
2.2 Information we collect automatically
• Usage information, such as pages viewed, product copilot interactions, clickstream data, session events, error logs, feature usage, and approximate timestamps.
• Device and network information, such as IP address, browser type, device identifiers, operating system, version, language, and time zone.
• Approximate location information derived from IP address or other coarse geolocation signals.
• Technical diagnostics and telemetry, such as crash reports, latency metrics, audit logs, and security events.
• Cookies, pixels, SDKs, and similar technologies used for authentication, settings, analytics, service performance, and marketing measurement.
2.3 Information from other sources
• Business Customers that provide product data, user issue details, account records, or related materials to Razzl.
• Service providers and integration partners, such as authentication providers, payment processors, analytics providers, hosting providers, and customer support tools.
• Publicly available or lawfully obtained sources, where relevant for fraud prevention, compliance, or business operations.
2.4 Sensitive information and customer responsibility
Razzl does not ask users to submit sensitive personal information unless it is reasonably necessary for the requested service or support workflow. Please do not upload government identifiers, payment card numbers, health information, or other highly sensitive information unless specifically requested and legally appropriate.
Business Customers are responsible for determining whether the manuals, user submissions, product support flows, or other materials they upload to Creator Studio contain personal information and for ensuring they have all rights, notices, and consents required to provide that information to Razzl and make it available through the Services.
3. How we use information
• Provide, operate, maintain, host, and secure the Services.
• Authenticate users, manage accounts, process subscriptions, administer billing, and provide customer support.
• Process chats, uploaded images, manuals, and related content to generate product-copilot outputs, retrieve relevant guide content, troubleshoot issues, and support product setup or post-purchase experiences.
• Review, monitor, and improve service quality, reliability, safety, abuse prevention, and fraud detection.
• Analyze product usage, engagement, and performance metrics, including metering, quota enforcement, usage reporting, and business analytics.
• Communicate with you about operational notices, support matters, changes to the Services, updates to this Privacy Policy, and, where permitted, marketing communications.
• Comply with legal obligations, enforce agreements, exercise legal rights, and investigate suspected violations or misuse.
3. How we use information
• Provide, operate, maintain, host, and secure the Services.
• Authenticate users, manage accounts, process subscriptions, administer billing, and provide customer support.
• Process chats, uploaded images, manuals, and related content to generate product-copilot outputs, retrieve relevant guide content, troubleshoot issues, and support product setup or post-purchase experiences.
• Review, monitor, and improve service quality, reliability, safety, abuse prevention, and fraud detection.
• Analyze product usage, engagement, and performance metrics, including metering, quota enforcement, usage reporting, and business analytics.
• Communicate with you about operational notices, support matters, changes to the Services, updates to this Privacy Policy, and, where permitted, marketing communications.
• Comply with legal obligations, enforce agreements, exercise legal rights, and investigate suspected violations or misuse.
4. AI and automated processing
Razzl may use automated systems, machine learning systems, and large language model tools to operate the Services, including to power product guidance experiences, classify and organize content, retrieve relevant product information, summarize support history, detect abuse, maintain security, debug issues, and improve Service performance.
Razzl may process information submitted to the Services for service operations, security, abuse prevention, diagnostics, analytics, and product improvement. Where Razzl processes information on behalf of a Business Customer, such processing is subject to the applicable customer agreement.
4. AI and automated processing
Razzl may use automated systems, machine learning systems, and large language model tools to operate the Services, including to power product guidance experiences, classify and organize content, retrieve relevant product information, summarize support history, detect abuse, maintain security, debug issues, and improve Service performance.
Razzl may process information submitted to the Services for service operations, security, abuse prevention, diagnostics, analytics, and product improvement. Where Razzl processes information on behalf of a Business Customer, such processing is subject to the applicable customer agreement.
5. How we disclose information
• Service providers that help us host, secure, support, analyze, and operate the Services, including cloud infrastructure, analytics, communications, authentication, support, moderation, and payment vendors.
• Business Customers or other users, where necessary to provide the requested workflow or where content is intentionally published, shared, or made available through a product copilot, workspace, or collaboration flow.
• Professional advisors, insurers, auditors, and transaction counterparties in connection with financing, corporate transactions, diligence, or similar business events.
• Law enforcement, regulators, courts, and other third parties where required by law or where reasonably necessary to protect rights, safety, security, or the Services.
• Other parties at your direction or with your consent.
We do not sell personal information for money. We also do not share personal information for cross-context behavioral advertising in a manner that would require an opt-out under applicable law, except to the extent a later product configuration or jurisdiction-specific disclosure states otherwise.
5. How we disclose information
• Service providers that help us host, secure, support, analyze, and operate the Services, including cloud infrastructure, analytics, communications, authentication, support, moderation, and payment vendors.
• Business Customers or other users, where necessary to provide the requested workflow or where content is intentionally published, shared, or made available through a product copilot, workspace, or collaboration flow.
• Professional advisors, insurers, auditors, and transaction counterparties in connection with financing, corporate transactions, diligence, or similar business events.
• Law enforcement, regulators, courts, and other third parties where required by law or where reasonably necessary to protect rights, safety, security, or the Services.
• Other parties at your direction or with your consent.
We do not sell personal information for money. We also do not share personal information for cross-context behavioral advertising in a manner that would require an opt-out under applicable law, except to the extent a later product configuration or jurisdiction-specific disclosure states otherwise.
6. Cookies and similar technologies
We and our service providers use cookies and similar technologies to keep users signed in, remember preferences, understand product performance, analyze traffic, prevent fraud, and measure the effectiveness of communications.
Depending on your jurisdiction and the product surface you use, you may be able to control certain cookies through browser settings or a cookie preference tool. Disabling some cookies may impair functionality.
6. Cookies and similar technologies
We and our service providers use cookies and similar technologies to keep users signed in, remember preferences, understand product performance, analyze traffic, prevent fraud, and measure the effectiveness of communications.
Depending on your jurisdiction and the product surface you use, you may be able to control certain cookies through browser settings or a cookie preference tool. Disabling some cookies may impair functionality.
7. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, resolve disputes, enforce agreements, detect abuse, and comply with legal obligations.
Retention periods vary by data type, customer relationship, product configuration, and legal requirements. For example, account records may be retained while an account remains active; support records and audit logs may be retained longer for security, compliance, or dispute-resolution purposes; and backups may persist for a limited period after deletion.
7. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, resolve disputes, enforce agreements, detect abuse, and comply with legal obligations.
Retention periods vary by data type, customer relationship, product configuration, and legal requirements. For example, account records may be retained while an account remains active; support records and audit logs may be retained longer for security, compliance, or dispute-resolution purposes; and backups may persist for a limited period after deletion.
8. Data security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Users and Business Customers are responsible for maintaining the confidentiality of account credentials and for using appropriate access controls within their own organizations.
8. Data security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Users and Business Customers are responsible for maintaining the confidentiality of account credentials and for using appropriate access controls within their own organizations.
9. Your choices and privacy rights
• Account information. If you have an account, you may be able to access, update, or correct certain profile and workspace information through your account settings.
• Marketing communications. You can opt out of marketing emails by using the unsubscribe link in the message or by contacting us.
• Cookies. You may be able to manage cookies through browser settings or a cookie tool where available.
• Privacy requests. Subject to applicable law, you may request access to, correction of, deletion of, or a copy of certain personal information, or object to or limit certain processing.
To submit a privacy request, contact contact@razzl.com. We may need to verify your identity or authority before completing a request, and we may deny or limit a request where permitted by law.
9. Your choices and privacy rights
• Account information. If you have an account, you may be able to access, update, or correct certain profile and workspace information through your account settings.
• Marketing communications. You can opt out of marketing emails by using the unsubscribe link in the message or by contacting us.
• Cookies. You may be able to manage cookies through browser settings or a cookie tool where available.
• Privacy requests. Subject to applicable law, you may request access to, correction of, deletion of, or a copy of certain personal information, or object to or limit certain processing.
To submit a privacy request, contact contact@razzl.com. We may need to verify your identity or authority before completing a request, and we may deny or limit a request where permitted by law.
10. Children’s privacy
The Services are not directed to children under 13, and Razzl does not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review and delete the information as appropriate.
10. Children’s privacy
The Services are not directed to children under 13, and Razzl does not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review and delete the information as appropriate.
11. International and cross-border processing
Razzl and its service providers may process information in the United States and other countries where we or our providers operate. Those countries may have data-protection laws that differ from those in your jurisdiction.
11. International and cross-border processing
Razzl and its service providers may process information in the United States and other countries where we or our providers operate. Those countries may have data-protection laws that differ from those in your jurisdiction.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the effective date or provide another form of notice where required by law. Your continued use of the Services after the updated policy becomes effective is subject to the revised policy.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the effective date or provide another form of notice where required by law. Your continued use of the Services after the updated policy becomes effective is subject to the revised policy.