Tools, DIY & hardware
Examples: Power tools, kits, smart tools, mounting systems, garage/workshop products
What breaks product setup
Accessory/bit/blade/attachment selection confusion
Multi-mode settings and “powered but not working” states
Customers skip critical setup steps or safety checks
Misconfiguration leads to poor performance and frustration
Support tickets that are really “how do I use this correctly?”
How Razzl helps
Guides the right setup/configuration path in plain language
Identifies the correct accessory and explains what it’s for
Troubleshooting paths that avoid vague advice and reduce trial-and-error
Photo-aware checks for attachment selection and indicator states
Escalation summaries that include configuration and attempts
What customers say
“Which attachment is this?”
“It’s on but not working.”
“What setting should I use?”
“This doesn’t look right.”
“I’m stuck—what’s the next step?”
