Privacy Policy

This Privacy Policy applies to Razzl services (the “Platform”), which include Razzl apps, websites, software and related services accessed via any platform or device that link to this Privacy Policy. The Platform is provided and controlled by Razzl LLC (“Razzl”, “we” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users in connection with our Platform.

Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in the Terms of Service agreement.

What Information We Collect

We may collect information from and about you, including information that you provide, information from other sources, and automatically collected information.

Information You Provide

When you create an account, upload content, contact us directly, or otherwise use the Platform, you may provide some or all of the following information:

• Account and profile information, such as name, username, email, bio, social media links, payment information (such as Paypal account link) and profile image.
• User-generated content, including videos, photographs, audio recordings, text, documents, files, comments, questions, tips and ratings that you choose to create with or upload to the Platform (“User Content”) and the associated metadata, such as when, where, and by whom the content was created. When you create User Content, we may upload or import it to the Platform before you save or post the User Content (also known as pre-uploading), for example, in order to generate captions, and provide other personalized recommendations.
• Messages, which include Information You Provide when you compose, send, or receive messages through the Platform’s messaging functionalities. That information includes the content of the message and information about the message, such as when it was sent, received, or read, and message participants. Please be aware that messages you choose to send to other users of the Platform will be accessible by those users and that we are not responsible for the manner in which those users use or share the messages.
• Information, including text, images, and videos, found in your device’s clipboard, with your permission. For example, if you choose to initiate information sharing with a third-party platform, or choose to paste content from the clipboard onto the Platform, we access this information stored in your clipboard in order to fulfill your request.
• Purchase information and your transaction history. While Razzl does not collect payment card information, our payment providers will collect payment card information and associated account information and share some information about those transactions if you choose to make payments within our Services. These services are provided by Apple Inc., Google LLC.
• Third-party payment information (such as PayPal payment platform) where required for the purpose of payment.
• Your choices and communication preferences.
• Information in correspondence you send to us, including when you contact us for support.
• Information you share through surveys or your participation in challenges, research, promotions, marketing campaigns, events, or contests such as your gender, age, likeness, and preferences.

Information From Other Sources

We may receive the information described in this Privacy Policy from other sources, such as:

• Measurement partners share information with us about you and the actions you have taken on the Platform. 
• We may receive information about you from others, including where you are included or mentioned in User Content, direct messages, in a complaint, appeal, request or feedback submitted to us, or if your contact information is provided to us. We may collect information about you from other publicly available sources.

Automatically Collected Information

We automatically collect certain information from you when you use the Platform, including internet or other network activity information such as your IP address, geolocation-related data, unique device identifiers, browsing and search history (including content you have viewed in the Platform), and Cookies.

• Usage Information. We collect information regarding your use of the Platform and any other User Content that you generate through or upload to our Platform.
• Device Information. We collect certain information about the device you use to access the Platform, such as your IP address, time zone settings, model of your device, the device system, network type, device IDs and your operating system.
• Location Data. We collect information about your approximate location, including location information based on your IP address. 
• Image and Audio Information. We may collect information about the videos, images and audio that are a part of your User Content, such as identifying the objects and scenery that appear, the existence of body features and attributes, the nature of the audio, and the text of the words spoken in your User Content. We may collect this information for content moderation, content recommendations, and for other non-personally-identifying operations.
• Metadata. When you upload or create User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. For example, in connection with your User Content the metadata can describe how, when, where, and by whom the piece of User Content was created, collected, or modified and how that content is formatted. It also includes information, such as your account name, that enables other users to trace back the User Content to your user account. Additionally, metadata includes data that you choose to provide with your User Content.
• Cookies. We and our service providers use cookies (“Cookies”) to automatically collect information, measure and analyze how you use the Platform, including which pages you view most often and how you interact with content, enhance your experience using the Platform and measure the effectiveness of content. To learn how to disable certain Cookies, see the “Your Choices” section below.

We are not responsible for the privacy practices of our service providers and business partners, and the information practices of these service providers and business partners are not covered by this Privacy Policy.

We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.

How We Use Your Information

As explained below, we use your information to improve, support and administer the Platform, to allow you to use its functionalities, and to fulfill and enforce our Terms of Service. We may also use your information to, among other things, show you suggestions and promote the Platform.

We generally use the information we collect:

• To fulfill requests for products, services, Platform functionality, support and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback.
• To customize the content you see when you use the Platform.
• To improve and develop our Platform and conduct product development.
• To support the social functions of the Platform, including to permit you and others to connect with each other and for you and others to share, download, and otherwise interact with User Content posted through the Platform.
• To use User Content as part of our advertising and marketing campaigns to promote the Platform.
• To help us detect abuse, fraud, and illegal activity on the Platform.
• To promote the safety and security of the Platform, including by scanning, analyzing, and reviewing User Content, messages, ratings and associated metadata for violations of our Terms of Service, Community Guidelines, or other conditions and policies.
• To communicate with you, including to notify you about changes in our services.
• To enforce our Terms of Service, Community Guidelines, and other conditions and policies.
• To train and improve our technology, such as our machine learning models and algorithms.
• To combine all the Information We Collect or receive about you for any of the foregoing purposes.
• To facilitate sales, promotion, and purchases of goods and services and to provide user support.
• For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

How We Share Your Information

We are committed to maintaining your trust, and while Razzl does not sell your personal information or share your personal information with third parties, we want you to understand when and with whom we may share the information we collect for business purposes.

Service Providers and Business Partners

We share the categories of personal information listed above with service providers and business partners to help us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, technology services, deliveries, sending communications, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, and data processing. These service providers and business partners may include:

• Payment processors and transaction fulfillment providers, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information, including, in particular, the following third-party payment providers/processors: Apple Inc., Google LLC, and Paypal (https://policies.google.com/privacy, https://www.apple.com/legal/privacy/, https://www.paypal.com/us/webapps/mpp/ua/privacy-full).
• Other service providers, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information, including, hosting, video processing, analytics, fraud prevention, content moderation, engineering, marketing, customer and technical support providers.  

Other Third Parties

We share the categories of personal information listed above when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:

• other users (where you post information publicly or as otherwise necessary to effect a transaction initiated or authorized by you through the Platform), such as when users and creators interact through the Platform;
• social media services (if you interact with them through your use of the Platform);

In Connection with a Sale, Merger, or Other Business Transfer

We may share all of the Information We Collect in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sales, or in the unlikely event of bankruptcy.

For Legal Reasons

We may disclose any of the Information We Collect to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of the Platform, our affiliates, users, or the public. We may also share any of the Information We Collect to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable law. 

With Your Consent

We may share your information for other purposes pursuant to your consent or at your direction.

If you choose to engage in public activities on the Platform, you should be aware that any information you share may be read, collected, or used by other users. You should use caution in disclosing personal information while using the Platform. We are not responsible for the information you choose to submit.

When you make a purchase from a third party on the Platform, including from a merchant selling products through our shopping features, we share the information related to the transaction with that third party and their service providers and transaction fulfillment providers. By making the purchase, you are directing us to share your information in this way. These entities may use the information shared in accordance with their privacy policies.

Your Rights

You may submit a request to know, access, correct or delete the information we have collected about you at contactus@razzl.com. We will respond to your request consistent with applicable law and subject to proper verification. We will verify your request by asking you to send it from the email address associated with your account or to provide information necessary to verify your account. We'll aim to provide this to you within 60 days after you submit your request. You may appeal any decision we have made about your request by following the instructions in the communication you receive from us notifying you of our decision. You can also update your account information directly through your in-app settings, as well as request a copy of your Razzl data or request to deactivate or delete your account. 

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and to fulfill the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

We currently do not collect household data. If all the members of a household make a request under this Privacy Policy, we will respond as if the requests are individual requests.

Please note, if you do not have a Razzl account we will not have enough information about you to verify your requests under this Privacy Policy, as we do not keep sufficient information necessary to reidentify and link you to a prior visit to Razzl where data may have been collected. As such, we will be unable to verify and honor your requests. You may make a verifiable consumer request related to your personal information once per 12-month period.

Your Choices

• You may be able to control some of the Information We Collect through your device browser settings to refuse or disable Cookies. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you. Without this information, we are not able to provide you with all of the requested services.
• You can opt out of marketing or advertising emails by using the “unsubscribe” link or mechanism noted in marketing or advertising emails.
• If you have registered for an account, you may access, review, and update certain personal information that you have provided to us by logging into your account and using available features and functionalities.

Data Security and Retention

We use reasonable measures to help protect information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security and stability), and for the exercise or defense of legal claims.

The retention periods are different depending on different criteria, such as the type of information and the purposes for which we use the information. For example, when we process your information such as your profile information to provide you with the Platform, we keep this information for as long as you have an account. If you violate our Terms of Service, Community Guidelines, or other conditions or policies, we may remove your profile immediately, but may keep other information about you to process the violation.

Razzl may transmit your data to its servers or data centers outside of the United States for storage and/or processing. Other entities with whom Razzl may share your data as described herein may be located outside of the United States.

Content Removal for Users Under 18

Users of the Platform who are California residents and are under 18 years of age may request and obtain removal of User Content they posted by contacting us at: contactus@razzl.com. All requests must provide a description of the User Content you want removed and information reasonably sufficient to permit us to locate that User Content. We do not accept California Removal Requests via postal mail, telephone, or facsimile. We may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material.

Privacy Policy Updates

We may change this Privacy Policy from time to time. If we do, we’ll post any changes on this page. We will provide a more prominent notice or get your consent where required by law.

Contact Us

Questions, comments and requests regarding this Privacy Policy should be addressed to:

Contact us: contactus@razzl.com